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The Customer Representative Experience, End to End with AI

Prove ID AI Agent greets the user with an avatar, explains each step with voice and animated guidance and runs the BDDK regulation’s video call steps end to end. If you prefer, calls can also be handled by your customer representatives.

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  • BDDKcompliance with regulation steps
  • Avatarvoice and animated guidance
  • Full recordingscreen recording of the process
Features

Video Call & AI Agent

Runs the BDDK steps end to end with an avatar-based digital assistant and customer representative screens.

BDDK steps Regulation on Remote Identification Methods to be Used by Banks and Establishing Contractual Relationships Electronically

Screen recording

The entire call is recorded (BDDK Art. 7/5).

Random finger task

The user places a finger on variable, randomly selected areas of the ID (Art. 7/4).

Hologram check

The hologram is checked by tilting the ID horizontally and vertically (Art. 7/4).

Security questions and serial number

Variable security questions are asked and the ID serial number is collected (Art. 6/4, 7/7-e).

Verbal consent and voice consistency

The contract is approved verbally (Art. 8/5); it is checked that the same voice continues throughout the process.

Emotion analysis

Signs that the user is acting under pressure or threat are analysed.

How It Works

Results in Four Steps

  1. 01

    Meet the avatar

    The digital assistant greets the user and explains the process.

  2. 02

    ID tasks

    Hologram, finger and additional movement tasks are performed.

  3. 03

    Questions and consent

    Security questions, the serial number and verbal contract approval are collected.

  4. 04

    Recording and report

    The call recording and results are reported in the admin dashboard.

Regulatory Compliance

Designed for Compliance

This solution works in line with the remote identification regulations your sector is subject to. See our security page for certifications and article-by-article compliance.

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Frequently Asked Questions

Your Questions, Answered

How does the AI Agent work?

The AI Agent is an avatar-based digital assistant that faithfully simulates the customer representative experience. It greets the user, gives voice and visual guidance before each step and applies more security checks than classic methods. Depending on the regulations your organisation is subject to, calls can be run by the AI Agent, a customer representative or both together.

Which BDDK regulation steps are supported?

Screen recording of the process (Art. 7/5), placing a finger on random areas of the ID and hologram checks by horizontal–vertical tilting (Art. 7/4), additional ID movements, variable security questions and the ID serial number (Art. 6/4, 7/7-e), and verbal approval of the contract (Art. 8/5).

Where are call recordings stored?

Call recordings and verification media are kept in the admin dashboard’s media archive; with an on-premise installation, all data stays within your own infrastructure.

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See Prove ID in your own flow

Let our team show you in a live demo how Prove ID adapts to your processes.

Request a Demo Visit the Developer Page